Anyone travelling within North Grenville. Children under 12 must be accompanied by someone more than 12 years of age.

Anyone with a disability, per AODA Guidelines, is eligible for specialized service on NGtransit. This includes door-to-door service and the ability to ride with a companion.

Note: NGtransit is offered within North Grenville’s boundaries. Therefore, individuals living on Boundary Road, Totem Ranch Road and Latourell Road will need to ensure that they request pick up on the North Grenville side.

Monday - Saturday 8:00 a.m. to 10:00 p.m.

Sunday 8:00 a.m. to 8:00 p.m.

NGtransit does not operate on the following statutory holidays:

• New Year's Day (January 1)
• Family Day (third Monday in February)
• Good Friday
• Victoria Day (2nd to last Monday in May)
• Canada Day (July 1)
• Civic Day (first Monday in August)
• Labour Day (first Monday in September)
• Thanksgiving Day (second Monday of October)
• Christmas Day ( December 25)
• Boxing Day (December 26)

1. By phone - 613-368-5620. Dispatch is available (7) days a week from 6:30 a.m. to 9:00 p.m.
2. Online at ride.blaisetransit.com
3. The Blaise App available in the Apple Store or Google Play Store

Once you book, the NGtransit bus will come right to the curb. Those eligible for the specialized service will receive door-to-door service.

You will receive confirmation of your trip details 30 minutes in advance of your trip, including a pick-up window (eg. If your confirmed pick-up window is between 8:33 a.m. and 8:48 a.m. so you should be ready for pick-up at 8:33 a.m.). Please be ready at the start of your pick-up window as the driver will leave the location if the rider is not ready to ensure trips for other riders are not delayed.

Riders must book their trip at least 30 minutes in advance. A trip may be booked up to one (1) month in advance, but it will not be processed until one (1) week before. 

Trips are prioritized on a first-come, first-served basis.

Recurring trips (ie. every Wednesday for three (3) months) can be booked. Trips are processed 7 (seven) days before each trip. If you use a pass, trips will only be booked if you have a pass active for when the trip will happen. For this reason, it is recommended trips only be booked one month in advance to align with your pass.

If booking more than 7 days before your trip

• Booking by phone: at the time of booking, you will receive your earliest arrival or departure time. Seven days before your trip you will receive a notice of your planned pick-up or drop-off time by phone. Dispatchers will call you if there are any changes to your trip.
• Booking using the Blaise app: at the time of booking, you will receive your earliest arrival or departure time. Seven days before your trip you will receive a notice of your planned pick-up or drop-off time in the app. You will get a notification 30 minutes before with your confirmed trip time and if there are any changes to your trip. Make sure you allow the app to push notifications on your phone!
• Booking using the website: at the time of booking, you will receive your earliest arrival or departure time. Seven days before your trip you will receive a notice of your planned pick-up or drop-off time if you log-in to the website. You will be able to see any changes to your trip if you log-in to the website.

If booking less than 7 days before your trip

• Booking by phone: at the time of booking, you will receive your planned pick-up or drop-off time by phone. Dispatchers will call you if there are any changes to your trip.
• Booking using the Blaise app: at the time of booking, you will receive your planned pick-up or drop-off time in the app. You will get a notification 30 minutes before with your confirmed trip time and if there are any changes to your trip. Make sure you allow the app to push notifications on your phone!
• Booking using the website: at the time of booking, you will receive your planned pick-up or drop-off time. You will be able to see any changes to your trip if you log-in to the website.

Fares

*Children under 12 must be accompanied by someone at least 12 years of age.

Payment Information

• The easiest way to pay is by using your credit card or Visa Debit on the app, web browser or by phone.
• You may also pay the exact fare by cash on the bus. Note: the driver will not be able to make change.
• Thirty (30) day passes can only be purchased over the phone, in the app, or on the website and cannot be paid for with cash on the bus.
• If you are paying by credit card or Visa Debit and your ride is rejected the amount will be refunded to your Blaise Balance. You can use your Blaise Balance to pay for future rides. If you’d prefer to be refunded to your card you can call 613-258-9569 ext. 177.

If you need to cancel a trip, please do so as early as possible. This will ensure a reliable service for all users. You may cancel a booked trip via the app, website, or telephone (613-368-5620). If you paid by credit card or Visa Debit the amount will be refunded to your Blaise Balance. You can use your Blaise Balance to pay for future rides. If you’d prefer to be refunded to your card you can call 613-258-9569 ext. 177. If you do not cancel your booking, you will be marked as a no-show and automatically charged.

• Ontario Works Clients: Ride passes are available through case managers.
• Seniors: Eligible seniors can apply for the Seniors' Public Transit Tax Credit, a refundable tax credit to help cover public transit costs. Expenses incurred on or after July 1, 2017, can be claimed. For more information, visit the Government of Ontario website

1. Download the Blaise App
   Visit your app store (Google Play Store for Android or Apple Store for Iphone)
   

   
2. Create an Account
   • Open the app and follow the on-screen instructions to create a user account.
   • You will need to provide basic information and set up a payment method.
3. Select NGtransit as the transit agency

Travelling with bags, parcels, laptops, strollers or other items is acceptable, but please remember to keep the aisle clear so people can move through the bus safely and easily. Please keep free seats clear of items and available for someone to use.

Talking on your cell phone is acceptable behaviour while riding the bus, but please keep your conversation at a respectful volume for your own privacy and for the courtesy of other passengers. Passengers using audio/visual equipment are asked to use earphones and adjust the volume accordingly so as to not disturb other passengers or the operator, and as determined by the operator.

Exercise courtesy towards the driver and passengers alike. Refrain from engaging the driver in unnecessary chit-chat when the bus is in motion. Do not ‘hover’ behind or beside the driver’s seated area.

Operators have the authority to deny passengers the right to board vehicles or remove any passenger who may be causing a disturbance or damaging the vehicle.

Additionally:

• Shirts and shoes must be worn.
• All riders are required to wear a seatbelt when travelling on NGtransit.
• Passengers must refrain from using profanity.
• Riders may not interact rudely with the operator and other passengers or behave in an aggressive or intimidating manner.
• No horseplay is permitted, and please keep your feet off the seats.
• Appropriate fare must be paid.

Please be respectful of your fellow passengers.

All provincial traffic rules must be followed.

• Use the “Arrive at” option to ensure you get where you need to be on time (eg. to get to work for a shift). Choosing this option means the system will only book a ride that gets you there on time.
• Use the “Leave at” option to leave at a certain time (eg. to leave work after a shift). Choosing this option means that the system won’t pick you up before this time.
• Once your trip is confirmed, in the trip details you will see the pick-up time which is the start of your 15-minute pick-up window. The bus may arrive at any point during this window. If you book your trip by phone, you can call dispatch for these details.
• You can save addresses that you use often. Simply click “Manage saved addresses” when entering a location.
• You can edit trips rather than having to cancel them and re-book. Click the pencil icon on your upcoming trip to edit.

Service is provided within the North Grenville municipal boundaries. Click button below to view the detailed PDF boundary map. 

If you cannot view the PDF in your browser, download the Adobe Reader here.

Use Ctrl and + or - to zoom in and out of the PDF map.

Note: NGtransit is offered within North Grenville’s boundaries. Therefore, individuals living on Boundary Road, Totem Ranch Road and Latourell Road will need to ensure that they request pick up on the North Grenville side.

The bus is a curb-to-curb service. Those eligible for the specialized service will receive door-to-door service. 

The bus will always pick-up and drop-off on the correct side of the road of your requested location. You should not have to cross the road to get on or off the bus.

Please note: If you are getting picked-up or dropped-off at a business, it is best to enter the business name when selecting the pick-up/drop-off spot to ensure the correct location.

No. Some private lanes may not be registered in the booking software. If your address is in North Grenville but not showing in the booking software, please call 613-258-9569 ext. 177

Yes, anyone who meets the definition of having a disability per the Accessibility for Ontario with Disabilities Act is eligible for specialized service (AODA). Additionally, anyone who was registered for North Grenville’s Accessible Transit Service before January 15, 2024 will be automatically added to the new NGtransit specialized service.

To register for specialized service you must register with the Municipality using  this registration form or call 613‑258‑9569 ext. 0.

Hardcopies of the registration form are available at the North Grenville Municipal Centre (258 CR 44 Kemptville, ON).

The bus will include a lift and two (2) areas to accommodate wheelchairs. The driver will also assist all specialized passengers at their stops. This will also include calling out the next stop in addition to the app showing users when their stop is next.

No, we do not provide transit services on the following holidays:

• New Year's Day (January 1)
• Family Day (third Monday in February)
• Good Friday
• Victoria Day (2nd to last Monday in May)
• Canada Day (July 1)
• Civic Day (first Monday in August)
• Labour Day (first Monday in September)
• Thanksgiving Day (second Monday of October)
• Christmas Day ( December 25)
• Boxing Day (December 26)

Riders may book their trip up to one (1) month in advance. Their trip will not be processed until one (1) week before their trip. Riders must book their trip at least thirty (30) minutes in advance.

Yes, you will be notified through the app if your arrival time is adjusted.

If you do not cancel your booking you will be automatically charged.

You can cancel though the app, website or telephone. Please cancel trips as soon as possible to ensure a reliable service for all users. Users who do not cancel their trip and are not present for their pick-up will be charged.

No, we currently do not offer this payment option. To purchase a thirty (30) day pass or a ride please go to the website, or the app, or pay exact cash to the bus operator.

No, we currently cannot offer this option.

It means that the bus will stop at the end of your driveway or at the location curb and not at the door of the pick-up or drop-off.

The operator will leave if you are not ready for your pick-up time. Please be ready at the start of your pick-up window.

Requests are processed on a first come-first serve basis.

Yes, anyone can use the transit system. It is not confined to North Grenville residents, but it is confined to the North Grenville boundaries. This means that individuals living on Boundary Road, Totem Ranch Road, and Latourell Road will need to ensure that they request pick up on the North Grenville side.

The bus can accommodate two (2) wheelchairs and six (6) additional passengers at one time.

Yes, when taking NGtransit all riders are required to wear their seatbelt to comply with safety regulations.

Yes, the bus has room to accommodate. Children cannot ride on the bus in their stroller. They must sit in a seat or on their guardians lap. If a child is sitting in a seat, they do not need a car seat. Each seat has a seatbelt.

No, there will not be a bike rack on the bus; however, you may bring your bike onto the bus.

There will be one (1) regular operating bus and one (1) backup bus.

There are four (4) part-time operators.

The drivers receive extensive training including classroom, emergency first aid/CPR, and behind the wheel training. The drivers receive ongoing training during their employment.

Drivers get a vulnerable sector check from their local police service. Additionally, they are required to provide an annual driver record from the Ministry of Transportation.

While not available at this time, this is something staff continues to investigate.

If a trip cannot be accommodated the ride will be rejected. If you are having trouble booking call dispatch at 613-368-5620.

Passengers who require the support of a service animal are permitted to bring their service animal on the bus. For the safety of all passengers, service animals must be securely leashed and under the care and control of the owner at all times. An operator may ask for confirmation of service animal certification. When service animals are present, please remember:

• Do not distract or interact with the animal. It is a working animal and must pay attention at all times.
• Be aware of the service animal and give it enough space, and avoid stepping on or bumping the animal.
• Respect the other person’s need for the animal.

Note: Pets in carriers are permitted on the bus. Your pet must always remain in its closed carrier and the carrier must not impede other passengers’ use of the bus. Your pet’s carrier must be big enough to allow them to stand up, turn around and lie down safely and comfortably, with no part of them extending outside the carrier.  Your pet could be refused travel if the carrier is deemed to be too small for them.

You should put the name of the person who will be riding most frequently. You can call dispatch to add notes with any additional details for the driver as well.