In Person

Your Water Bill can be paid in person by cash, cheque or debit  at the Municipal office, 285 County Road #44, at the front desk located by the main entrance on the north side between 8:30 a.m. and 5:00 p.m., Monday to Friday. A locked mail box is also available at this location so that payments can be dropped off after hours. Please include your remittance stub with your payment. Postdated cheques and partial payments are accepted, but please be aware a 1.25% penalty per month applies to any outstanding balance.

Drop box

A locked drop box is located on the left hand side of the main door at the North Grenville Municipal Centre for AFTER HOUR payments. DO NOT PUT CASH IN DROP BOX.  Please include your remittance stub with your payment. Postdated cheques and partial payments are accepted, but please be aware a 1.25% penalty per month applies to any outstanding balance.

Email

If you would like to receive your bill by e-mail, please send your request to the This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include your name, your account number, your civic address and the e-mail address you would like your bills e-mailed to.

Mail

Cheques can be mailed to the
Municipality of North Grenville,
PO Box 130,
Kemptville, Ontario K0G 1J0.

DO NOT MAIL CASH. It can take 3-4 business days for us to receive the payment so allow enough time to ensure you meet the due date.

Pre-Authorized Payment

The Municipality automatically withdraw your utility payments from your bank account. The payments are withdrawn from your account on the 15th of each month. During the month in between billings, your account will be debited $50 per unit and then the balance of the bill with be withdrawn the following month. If you would like to be set up for Pre-Authorized Payment complete the Pre-Authorized Water and Sewer Payment Form, indicate which month you would like your first payment to start and return the completed form to the Municipal office with a VOID cheque. Remember to sign and date the form.

Online Banking or Telebanking

You may pay your taxes from your bank account by internet or telephone banking (following the procedures outlined by your bank).  It can take 3-4 business days for us to receive the payment, so please allow enough time to ensure you meet the due date.

Online By Visa or Mastercard

You may pay your taxes using Visa or Mastercard through Online Services. This method of payment is NOT available in person at the Municipal Office; it is offered online only. There is a 1.75% service fee applied by the service provider to help cover the processing fees that the credit card company charges.

Reminder Notices

Reminder Notices will be sent to those customers with an unpaid balance after the original bill due date. This notice will include a late fee of 8% plus 1.25% penalty on any arrears as described in the Water Billing Fee Structure Policy. See Water Use and Rate By Law (64-20).

Disconnection Notices

Disconnection Notices will be sent to customers who have arrears over 90 days on their account and they are given 14 days to payment the arrears. Customers are notified of the date they will be scheduled for disconnection. Payment must be at least the amount of the arrears over 90 days. If a customer cannot make full payment, arrangements can be made by contacting the Water Billing Clerk to set up a payment plan to pay arrears. If the customer does not follow set arrangements, they will be sent a letter stating they are in default of payments and will be notified of the date their services will be scheduled for disconnection.

Schedule of Disconnection Notices

Schedule of Disconnection Notices will be sent to anyone who still has not made payment as per Disconnection Notice and will provide the actual disconnection date which is 10 days from date of the notice.

Disconnection

Disconnection will be scheduled approximately 10 days following mailing of the Schedule of Disconnection Notice and never on the day before a holiday, weekend or any other day that the Municipal Office is closed. In order to avoid disconnection of water service, the customer must pay the delinquent account balance by 5:00 pm on the day before the scheduled disconnection.

Disconnection and Reconnection Fees

The Municipality of North Grenville’s Water & Wastewater division will disconnect any water/wastewater account with a delinquent balance over 90 days as of 10:00 am on the day of disconnection as stated on the Schedule of Disconnection Notice. The Water Billing Clerk will contact the Water & Wastewater division if there are any changes to the disconnection list on a daily basis. A disconnection fee of $50 will be applied to their account and an additional reconnection fee of $50 will be added when the service is reconnected. Municipal staff may cancel the cutoff order for a property once the payment has been made to the satisfaction of the Water Billing Clerk. Any payment made after regular business hours will be processed the following business day.

Service Reconnection

Reconnection of water service will only occur during regular business hours. Water connections will be restored within 2 hours of receipt of payment. The Finance Department cannot authorize overtime for reconnection of any water service due to a late water bill payment. If an emergency situation exists where a resident cannot be without water overnight, the Director of Public Works or designate have sole authority to authorize personnel for overtime to reconnect a water account. Staff should contact the This email address is being protected from spambots. You need JavaScript enabled to view it. if they believe an emergency situation may exist. The customer will be charged an additional fee for the personnel overtime incurred by the Municipality.

Buying a Property

Buying a property connected to Municipal water and wastewater.  Click on the button below to fill out request form.

Selling a Property

Selling a property connected to Municipal water and wastewater.  Click on the button below to fill out request form.

Renting a property connected to Municipal water and wastewater

If you are renting a property connected to Municipal water and wastewater and would like to put the bill in your name you must complete an Application for Tenant Account for Water and Sewer Billing

This form MUST be completed in full by both the tenant and the owner/Landlord. Once completed by both the tenant and the owner/landlord, it can be returned to the Municipal Office.

Once the application has been submitted, the Water and Wastewater Division will verify that there is a lockable shut-off valve and that a back-flow prevention device has been installed. It is at this point that the account will be put in the tenant’s name provided the account is current and there is not an outstanding balance owing. If the property does not have a functional shut-off valve and/or a back flow prevention device, the account will remain in the owner’s name until they are installed and the Water and Wastewater Division has been notified and another inspection is done. The owner is given 30 days from the date the Application for Tenant Account is submitted to meet the above requirements.

When a tenant account is set up, can an owner inquire about account details?

Yes. It is highly recommended that all owners contact the Water Billing Clerk periodically to verify the accounts of their tenants are in good standings. Ultimately, it is the owner’s responsibility to ensure the accounts are kept current. If an owner would like more detailed information regarding account balances, payments or arrears, the owner would need to contact our Water Billing Clerk.

I am a tenant but the bill goes to my landlord. Can I get account details so I can pay the bill?

No. If your name is not on the account, the only way to get account details is either from the owner/landlord or by having the owner/landlord submit written notice to the Water Billing Clerk giving consent to release billing information.

Change of Mailing Address

Please fill out the Change of Mailing Address form

Everyone is charged a base rate in addition to consumption charges. Consumption is calculated in cubic meters.

A base rate is the minimum water/wastewater service rate per independent residential unit or independent non-residential unit per month and does not include water consumption.

All water is metered and invoiced based on consumption. There is no water included in your base rate. Charges are calculated on a tiered system and bi-monthly. The first 24 cubic meters of water are billed at $4.01/m³ and additional consumption over and above is billed at $5.01/m³.

If you move in the middle of a billing period your bill will be prorated to account for the actual days you are responsible for during the billing period.

The Municipality reserves the right to estimate water/sewer bills when it is not possible to read the meters due to malfunctioning equipment, snow or other inclement weather. When meters are not read, the bills will be estimated based on the customer’s average usage for the previous 12 months. Special meter readings and subsequent adjustments when the estimated bill is larger than expected will not be permitted. As the estimated bill is based on average use, it should adjust automatically for the next billing.

Water/sewer bills are mailed usually within the first 7 days of the month.

You can also receive your bill via e-mail. If you would like to receive your bill by e-mail, please send your request to the This email address is being protected from spambots. You need JavaScript enabled to view it. . Please include your name, your account number, your civic address and the e-mail address you would like your bills e-mailed to.

If you do not receive your bill by the 10th of the month, contact the This email address is being protected from spambots. You need JavaScript enabled to view it. by e-mail or phone at 613-258-9569 ext. 159 to get a copy of your bill. The Municipality will not write off penalties because you do not receive your bill.

The rates are set by Water Use and Rate By Law (64-20)

Send change to the This email address is being protected from spambots. You need JavaScript enabled to view it..  Please include:

• Name
• Address
• Account Number
• A copy of a void cheque

The municipality goes by the date the payment is received, not the date it is mailed or the date on the cheque.

The municipality charges a fee of $30 for returned payments or for pre-authorized payments that are not processed by the bank.

There are several factors that may contribute to a fluctuating water bill, including:

• high consumption due to additional appliances (i.e., dishwasher)
• increased lawn or garden watering
• leaking plumbing fixtures
• a billing adjustment from an actual meter reading after several months of estimates

Yes. There is a $50 disconnection fee to shut the water off and another $50 reconnection fee when the water is turned back on.

When the water has been shut off as requested by owner, the billing stops until the water is turned back on.