North Grenville, ON – North Grenville’s on-demand transit service, NGtransit, is proud to celebrate its six-month milestone. Since its inception, NGtransit has successfully facilitated nearly 4,200 rides, maintaining an impressive average passenger rating of 4.5 out of 5. The service has predominantly catered to adults, who comprise 82% of the ridership, while youth account for 16%. In alignment with Council’s objectives, the Municipality is undertaking a comprehensive mid-year assessment of the NGtransit program to guide future planning and enhancements.

“We are committed to making NGtransit the best it can be, given its mandate, our resource constraints and the large geographic area it serves.  Fundamentally, NGtransit’s mission is to be a reliable and efficient service for those who require it,” said Mayor Nancy Peckford. “By listening to our riders and those who have yet to try NGtransit, we hope to gather the information needed to enhance and expand our services.”

Your input is crucial in helping us improve NGtransit. Whether you are a current user or have yet to experience the service, we encourage you to participate in the survey and share your thoughts.

Together, we can continue to build a better transit service for North Grenville.

Survey Details:

• Purpose: The survey aims to collect feedback on user experiences and identify factors that encourage or deter transit use.
• Duration: The survey will take approximately 5-7 minutes to complete, and will close Friday, August 2, 2024.
• Participation: Residents can participate by visiting www.northgrenville.ca/transit to access the survey link or by picking up a paper copy at:           
  • The Municipal Office at 285 County Road 44
  • North Grenville Public Library at 1 Water Street
  • Kemptville Youth Centre at 5 Oxford Street West
  • North Grenville Community Living at 2830 County Road 43
  • Seniors’ Community Services at 215 Sanders Street

We encourage all residents to participate in the survey and share their thoughts. The feedback gathered will be crucial in shaping the future of NGtransit and ensuring it meets the evolving needs of North Grenville.

About NGtransit:

NGtransit is North Grenville’s municipal-wide, on-demand transit service offering:

• Service seven (7) days a week
• On-demand booking and the ability to schedule trips in advance
• A variety of ways to book a ride (phone, app, online)
• One-way fares and thirty (30) day pass
• Specialized service for riders with accessibility needs and users of our current accessible system - including door-to-door service and the ability to book rides within a shorter timeframe

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Media Contact:

Kyna Boyce
Director of Communications
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